Privacy Policy

1. Introduction

This Privacy Policy describes how Charzex (“we”, “our”, “us”) collects, uses, processes, and protects your personal information when you use our website, mobile application, and EV charging services (collectively referred to as the “Platform”).

2. Information We Collect

Personal Information

• Name
• Mobile number
• Email address
• Date of birth
• Address
• Profile image (if provided)

Payment Information

Wallet recharge transactions and payment details are processed through secure third-party payment gateways. We do not store your card or banking credentials on our servers.

Charging Data

• Charger code and location
• Connector used
• Energy consumed (kWh)
• Charging duration
• Transaction history

3. How We Use Your Information

• To provide EV charging services
• To process payments and wallet transactions
• To maintain charging session records
• To improve service performance
• To prevent fraud and unauthorized activity
• To comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information.

Information may be shared with:

• Payment gateway providers
• Banking partners
• Government authorities if legally required
• Service providers under confidentiality agreements

5. Data Security

We implement industry-standard security measures including encrypted communications and secure authentication systems.

However, no system can guarantee absolute security.

6. Data Retention

We retain your information for as long as required to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

7. Your Rights

• Access your personal information
• Request correction of inaccurate data
• Request account deletion (subject to legal requirements)

8. Cookies & Tracking

Our Platform may use cookies and analytics tools to improve user experience and monitor system performance.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age.

10. Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be published on this page.

11. Contact Information

Email: support@charzex.com

Address: 51/11, West Babarpur, Shahdara, Delhi – 110032, India